FAQs

You can cancel the order in "My orders" by yourself before it ship out.

Note: once the order has been shipped out, it can not be canceled anymore.

Please log in your our account and visit "My orders" to check the order status. Normally, it will take 1-3 working days to prepare your order. We will email you with tracking number when it is shipped out.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours. If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing. 2. Please check if you loged in the correct our account, the email is sent to the registered email address. 3. Please check your junk emails and if your email address shielded our email.

If there has no updates on page Tracking after your order is shipped out. The reason is due to your order was sent from our overseas warehouses. Parcels need to arrive your country by plane from overseas, then local shipping company will pick up parcels from airport in working days. Please give some time for the courier to update the latest tracking info after reaching next station, hope you will receive your package soon and love the wonderful item.

Note: Tracking details can be found in "My Orders".

Normally it takes 1-3 working days to process the order. Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders". Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours. If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing. 2. Please check if you loged in the correct our account, the email is sent to the registered email address. 3. Please check your junk emails and if your email address shielded our email.

Apologizes for the delay. Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility. Once the package arrives at local, the order status will be updated and delivered to you soon. Thanks for your understanding and cooperation.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

When orders are shipped from our warehouse, it needs days to arrive your country by plane first. There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit. Once the package arrives at local, the order status will be updated immediately.

Note: Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Yes, we accept exchange within 14 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.

Note: 1. Item ID or Item sku is needed. (You can find the sku number at the description of the item) 2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.

It takes 2-7 days for Paypal and 10-18 days for cards.

Sorry for this, maybe your order was shipped out in different packages separately, you can check details via "My orders". If not, please contact our manual service for more help.

Note: here are some info needed: 1. pictures of the whole outer package including shipping label and all items you received. 2. SKU or item id of missing item

We accept return within 14 days of receipt for most items in new condition.

Please do not worry. We would love to sort this out for you. Here is the most common reason why you may see a duplicate charge: You may have placed an order more than once. Please check 'My orders' and you will be able to cancel any duplicate orders and receive a refund accordingly.

Kindly note: If you do not see any duplicate orders or are unable to cancel, please contact us directly. We may ask for screenshots of the bank charges along with any account information.

Please check whether you used them on your previous order. You may check in "My orders", if the order was unpaid then you can cancel it first, so that the coupon and points will be returned to your account, points and coupon both have valid time.

Please check whether you used them on your previous order. You may check in "My orders", if the order was unpaid then you can cancel it first, so that the coupon and points will be returned to your account, points and coupon both have valid time. You can check "My orders" to see whether you have an unpaid order used the coupon.

It might be the below reasons:

1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card). 2. Card issuer bank declined your payment. 3. No enough balance on the card. If possible, we advise you to try paying with PayPal.

We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Also please check your email and reply with the requested documents if necessary. Thank you for your understanding and cooperation.

You may earn points simply from writing reviews on the products you bought. In addition, extra points can be earned by submitting a photo with the review or sharing your review on Facebook. please follow the steps below:

1. Locate the order in "My orders" 2. Click the "Confirm Delivery" button after receiving 3. Click the "Review" button to leave a review on the item(s) you've purchased

We do apologize for the inconvenience. If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store.

We recommend taking your measurements to compare with our Size Chart on each product page.

1. Kindly check if the account email address and password are correct. 2. our support three login methods: Email address, Google account and Facebook account, please make sure the correct login. 3. If you forgot password, click the button“Forgot Your Password”on login page for help.

Note: If the registered email address was wrong, you can contact us for more help.

You can edit or change the details of your account via "My Account".

Note: Registered email address can not be changed now, you can contact us to delete wrong account.

An account is very necessary, you can check the order details after placing an order in your our account. Also, we have special discount for registered members regularly.

Really sorry for any inconvenience. But I have to tell you that, we cannot change your registration email address for your our account. This is related with your account safety.If you didn't purchase yet, we kindly suggest you to register a new our account.

Please make sure you log in the correct accout. If you still can not find your order after done this, please contact us for help.